A small number of GP/OE and GP/BL URB-E models were made with an approved seat bolt. While approved by the vendor we received this bolt from, upon further examination, this bolt may contain an incorrect chemical structure, which can cause the bolt below the seat to crack, leading to loss of control for the rider.
This notice contains important information regarding what to do next if you think you may have purchased one of these URB-Es. Your safety is very important to us. Therefore, URBAN626, the company behind URB-E, will help you replace the bolt on an affected URB-E, free of charge.
DO NOT RIDE YOUR URB-E UNTIL THE SEAT BOLT HAS BEEN REPLACED
If the seat bolt breaks unexpectedly, you could be involved in a serious accident. Do not ride the URB-E until this has been fixed.
WHAT URBAN626 WILL DO FOR OWNERS OF A RECALL
If you own an URB-E that is affected by this recall, URBAN626 will provide you a screw replacement kit, and reimburse you for any assistance you obtained specifically regarding the replacement of this screw.
If you have any questions, please contact URBAN626 at this special recall hotline: 1-888-270-6988. Or email at firstname.lastname@example.org.
THANK YOU FOR OWNING AN URB-E
We sincerely apologize for the inconvenience this problem has caused you.
Affected Models Include:
- URB-E Black Label with Serial Numbers Below 790
- URB-E GP Original Edition – Gunmetal Gray with Serial Numbers Below 565
- URB-E GP Original Edition – Arctic White with Serial Numbers Below 565