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URB-E Support

Frequently Asked Questions

How long does it take to fully charge the battery?

Approximately 4 hours if the URB-E battery is completely empty.

Where and how can I charge my URB-E?

You can charge your URB-E almost anywhere! A charger comes included with every URB-E purchase. Just insert the charge port plug into the receptacle on the side of the battery, and plug the other end into a regular 110V or 220V wall outlet. You do not need to remove the battery from the unit to charge, although you are welcome to do so.

Do I need a driving license, insurance or registration to ride an URB-E?

Nope! According to US federal regulations, URB-E is categorized as a low-speed electric bicycle and does not require a license. However, we recommend that riders are at least 18 years old and wear a helmet at all times. Check your local and state laws for requirements specific to your area.

How far can I ride my URB-E?

On a full charge, the URB-E has a range of about 20 miles. Traveling up steep inclines will take more energy out of the battery and reduce the range. Other factors such as road surface, wind resistance and rider weight can also affect the URB-E’s range.

What should I do if my tire wears down?

Contact us at URB-E for a replacement.

How do I know when the battery is low?

Check the battery charge indicator located on the right side of the handlebars. If all three lights are on, the battery is full. Two lights indicate a half full battery, and one red light means the URB-E is approaching empty.

How fast can URB-E go?

URB-E’s top speed on a level surface is 15 mph. Speed can be affected by rider weight, road conditions, etc.

How much does an URB-E weigh?

URB-E weighs approximately 35 lbs. Its patented technology allows the URB-E frame to be as lightweight as physically possible; most of the URB-E’s weight is carried in the battery and motor.

Is there a warranty on my purchase?

URB-E offers a 1 year limited warranty on all URB-E purchases. Refer to the warranty section of the URB-E Owners Manual (PDF) for terms, conditions and limitations.

How portable is URB-E?

Very! URB-E collapses easily and quickly, and it’s small enough to fit comfortably in a train, bus, car trunk, closet, office, hallway, classroom–or anywhere you can imagine!

What is the maximum weight to ride an URB-E?

We recommend a maximum weight of 250 pounds (113 kilograms) to maintain full battery strength.

URB-E Ownership

Owner’s Manuals

URB-E Pro Series Owner’s Manual (PDF)

URB-E Original Edition/Black Label Owner’s Manual (PDF)

How to unpack your URB-E

Includes assembling handlebars and inserting battery and sleeves into battery tube.

How to fold and unfold your URB-E

How to attach the URB-E basket

How to attach your URB-E Fenders

How to attach your URB-E Leather Strap

How to Replace Your Seat Bolt

Order Bolt

How to Install the Ultra Clamp

Order Ultra Clamps

How to Install your Front Kickstand

How to Install the BoomBot Pro Speaker

Contact Us

You can purchase your URB-E at our store. Cruise on out and see us!

54 W. Green St.
Pasadena, CA 91105